IT as a service

IT as a service (ITaaS) is an operational model where the information technology (IT) service provider delivers an information technology service to a business. [1] [2] The IT service provider can be an internal IT organization or an external IT services company. The recipients of ITaaS can be a line of business (LOB) organization within an enterprise or small and medium business (SMB). The information technology is typically delivered to a managed service with a clear IT services catalog and pricing associated with each of the catalog items. At its core, ITaaS is a competitive business model where businesses have many options for IT services and the internal IT organization has to compete with those other external options in order to the selected IT service provider to the business. Options for providers other than the internal IT organization may include IT outsourcingcompanies and public cloud providers. Continue Reading “IT as a service”