Business activity monitoring

Business activity monitoring ( BAM ) is software That aids in monitoring of business activities, as Those activities are Implemented in computer systems .

The term was originally coined by analysts at Gartner, Inc. [1] and refers to the aggregation, analysis, and presentation of real-time information about activities and organizations. A business activity is a business process that is orchestrated by business process management (BPM) software, or a business process that is spanning multiple systems and applications. BAM is an enterprise solution designed to provide a real-time summary of business activities to operations managers and upper management.

Goals and benefits

The objectives of business activities are to provide real time information about the status and results of various operations, processes, and transactions. The main benefits of BAM are to make business decisions , quickly address problems areas, and re-position organizations to take full advantage of emerging opportunities.

Key features

One of the MOST visible features of BAM solutions is the presentation of information we dashboards Containing the key performance indicators (KPIs) used to Provide assurance and visibility of activity and performance. This information is used by technical and business operations to provide visibility, measurement, and assurance of key business activities. It est aussi exploited by event correlation to detect and warn of impending problems.

Although BAM systems usually use a computer dashboard display to present data, BAM is distinct from the dashboards used by business intelligence (BI) insofar as events are processed in real-time or near real-time and pushed to the dashboard in BAM systems, BI dashboards refresh at predetermined intervals by polling or querying databases. Depending on the refresh interval selected, BAM and BI dashboards can be similar or vary considerably.

Some BAM solutions additionally provide trouble-reporting functions, which allows them to interact automatically with the issue tracking system . For example, whole groups of people can be sent e-mails, voice or text messages, according to the nature of the problem. Automated problem solving , where feasible, can correct and restart failed processes.

Deployment effort

In nearly all BAM deployments extensive tailoring to specific enterprises is required. Many BAM solutions can be used to reduce the amount of time required to complete the project. Due to the high degree of system integration required for initial deployment, BAM to implement solutions.

BAM is now considered who? ] A critical component of Operational Intelligence (OI) solutions to deliver visibility into business operations. Multiple sources of data can be combined from different organizational silos to provide a common operating picture that uses current information. Wherever real-time insight has the greatest value, OI solutions can be applied to deliver the needed information.

Processing events

All BAM solutions process events. While most of the first BAM solutions were closely related to BPM solutions and therefore processed events, the BMP was able to acquire and use BAM. The newer generation of BAM solutions are based on complex event processing (CEP) technology, and can process high volumes of underlying technical events to derive higher level business events, thus reducing the dependency on BPM, and providing BAM to a wider audience of customers.

Examples

A bank might be interested in minimizing the amount of money it borrows overnight from a central bank. Interbank transfers must be communicated and arranged through automation by a set time each business day. The failure of any vital communication could cost the bank large sums in interest charged by the central bank. A BAM solution would be programmed to become aware of each message and await confirmation. Failure to receive confirmation of the delay of the decision to raise an alarm in order to investigate the cause of the problem.

CRM and billing solutions CRM and billing solutions CRM and billing solutions CRM and billing solutions CRM and billing solutions CRM and billing solutions CRM and billing solutions CRM and billing solutions CRM and billing solutions CRM and billing solutions CRM and billing solutions. Low-level technical events such as messages, passwords, and transactions are detected by a CEP engine. All events relating to an anomalous situation in which an individual has been promptly or properly provisioned, or set up. An alert can be generated to notify technical operations or to notify business operations, and the failed provisioning step may be restarted automatically.

Related fields

  • Business service management
  • Business intelligence (BI)
  • Business process management (BPM)

References

  1. Jump up^ Gartner overview of BAM, Definition (PDF)

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