Actionable information logistics

Actionable information logistics is the supply of information to users


Actionable Information Logistics emerges from two concepts: actionable information and information logistics . Actionable information with the necessary information in order to deal with the situation at hand. Information Logistics addresses the supply of information to users. Its goal is the efficient delivery of information tailored to the user’s need. Information logistics provides a number of concepts, methods, and technologies to optimize content. Within the context of companies, Information Logistics aims at the design of business processes necessary to retrieve and composes pieces of information and to present the result to the user in an understandable way.


Actionable information logistics addresses people-centred design of information logistics: the user actively designs, develops and monitors processes necessary for delivery and presentation of information tailored to individual user needs. In Actionable Information Logistics the user controls the value chain of retrieval, composition, transformation and delivery of information. Characteristics for access to information, its refinement, and meaningful enrichment are notable and controllable by the individual user, in particular the non-tech user. Regarding helpdesks, for instance, it refers to agents describing all necessary logistic processes in order to the adequate information at hand during the conversation with the customer.


Actionable Information Logistics. Much in the spirit of language-action perspective (LAP), [1] [2] it aims on the non-tech user compositing and orchestrating information logistics processes. Composition and orchestration can be performed by the agent, for instance, using a (natural) language. This language, in turn, is machine-processable and thus translated into application logic. [3]

See also

  • Automated storage and retrieval system
  • Information logistics


  1. Jump up^ Medina-Mora, R .; Winograd, T .; Flores, R .; Flores, F. The action workflow approach toworkflow managementtechnology. In J. Turner and R. Kraut, Eds. Proceedings of the Conference on Computer-Supported Cooperative Work, (CSCW 92), ACM Press, New York, 1992.
  2. Jump up^ Winograd, T .; Flores, F. Understanding Computers and Cognition: A New Foundation for Design. Ablex, Norwood, 1986.
  3. Jump up^ W.-O. Huijsen, “Controlled Language-An Introduction,” Proc. 2nd Int’l Workshop Controlled Language Applications (CLAW 98), Carnegie Mellon Univ., 1998, pp. 1-15.

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